Как написать правила чата на твиче

Правила чата для Твича устанавливаются стримером через панель управления автора (раздел «Настройки», далее «Модерация»). Это базовые принципы общения, которые должен соблюдать каждый подписчик.

Как настроить свой канал?

Управление чатом на Твиче осуществляется как самим автором контента, так и модераторами – теми пользователями, которые ему помогают. Без определенных ограничений не обойтись, иначе уважительного общения не получится. Узнайте, как установить Line на Айфон в России за пару шагов.

Давайте сначала разберёмся, как поставить правила чата на Твиче. Как только вы сформулируете базовые принципы, они будут опубликованы в вашем канале – и их сможет видеть каждый пользователь.

• Войдите в свою учетную запись и авторизуйтесь при необходимости;
• Нажмите на миниатюру аватара в верхнем правом углу;

• Из выпадающего меню выберите вкладку «Панель управления автора»;

• После того, как панель загрузится, в меню слева найдите раздел «Настройки» и разверните его;

• Перейдите к подразделу «Модерация», а затем отыщите в правой части экрана блок «Правила чата»;

• Когда закончите вводить текст, не забудьте нажать на кнопку «Сохранить изменения».

Соответственно, теперь вы знаете и как изменить правила чата на Твиче в случае необходимости. Золотая рекомендация – писать по одному принципу в одной строке, так их гораздо проще воспринимать.

Какие именно правила писать? Каждый стример придумывает их самостоятельно. Мы можем посоветовать лишь несколько базовых постулатов, на их основе вы можете составить собственный список.

• Относиться друг другу с уважением и не оскорблять собеседников;
• Не обсуждать темы, связанные с политикой или религией;
• Не материться, не использовать определенную лексику;
• Запрещена пропаганда оружия, наркотиков, терроризма и других запрещенных веществ.

Кроме того, вы можете «посоветовать» подписчикам развлекаться, получать удовольствие, делиться какими-то достижениями, а также инициировать общение на определенные темы.

Подробно рассказали для вас, как модерировать чат на Твиче.

А теперь о том, как посмотреть правила чата на Твиче. Вопреки расхожему заблуждению они отображаются не на панели диалога, а непосредственно в профиле пользователя.

• Откройте канал стримера, который вам нравится;
• Переключитесь на вкладку «Описание»;

• Здесь вы и увидите все принципы, которыми стоит руководствоваться при общении.

Вот что важно: если пользователь нарушает установленные вами принципы, за этим последует наказание. Как правило, стримеры используют бан. Иными словами, человек, который не уважает правила канала, больше не сможет просматривать контент и общаться с другими пользователями. Согласитесь, это довольно справедливо.

Интересный факт: некоторые стримеры иногда проводят акцию по разбану. Изредка они снимают блокировку с тех, кто успел «отличиться» ранее, но такое случается далеко не всегда.

Подробно рассказали вам о том, как сделать правила чата на Твиче – они не должны быть слишком сложными, чтобы подписчики от вас не сбежали. Но и чрезмерно мягким быть тоже не следует, иначе в переписке начнется анархия.

Moderation is key to successfully managing your Twitch community and maintaining compliance with Twitch Community Guidelines. It’s also a critical element to preserving a safe chat experience during busy events. The various tools and options we provide to help you efficiently and effectively moderate your channel, are explained below, including features such as AutoMod, restricting hyperlinks, and chat rules. This guide represents Best Practices for channel moderation on Twitch.

Index (click to jump):

• AutoMod
• Other Important Chat Moderation Settings
• Block Hyperlinks
• Requiring Verified Email to Speak
• Chat Rules
• Chat Delay
• Banned Chatters
• Chat Moderation Commands
• Managing Channel Mods
• Privacy Settings

AutoMod[]

Recommendation for new broadcasters & event channels: Level 2

AutoMod is an automated method of catching potentially risky messages in chat so they can be reviewed by a channel moderator before appearing to others. When a user sends a message that AutoMod flags as potentially inappropriate, the message is held pending approval or denial by your moderators. These settings also apply to feed comments and comments on VODs. Learn more about AutoMod in this help article.

AutoMod can be set to one of five levels. These settings can only be changed by the broadcaster. The level selected should reflect the intended audience of the event.

To set AutoMod, go to the Settings page, accessed by clicking the dropdown arrow next to the channel name on the top bar. Then click over to Channel & Videos and scroll down to Chat Options.

• Level 0: Removes Globally Banned Words (unless opted out of as described below)
• Level 1: Only remove hate speech.
• Level 2 (Recommended): Also remove sexually explicit language and abusive language.
• Level 3: Remove even more hate speech and sex words.
• Level 4: All of the above, plus profanity and mild trash talk.

You can manually add phrases to the channel’s Blocked Terms and Permitted Terms list. Messages containing a Blocked Term will be stopped by AutoMod, while Permitted Terms will always be allowed through AutoMod. The Permitted Terms list can be useful if there are specific phrases that are repeatedly caught by AutoMod as inappropriate when they are not, such as less-common names. Leave the “Opt out of commonly blocked terms” box unchecked to ensure you are protected by Twitch’s Globally Banned Words list. It will allow you to choose if you want these words to be let through or if indeed you want them to remain blocked on your channel. You can learn more about Blocked and Permitted Terms in the blog post.

Other Important Chat Moderation Settings[]

Block Hyperlinks[]

Recommendation for new broadcasters & event channels: On

Check this setting to ensure links are blocked in your channel. Only the channel owner, channel moderators, Twitch staff and admins can post links with this setting enabled. For finer control over links, the use of a chatbot, such as Ohbot, is recommended.

Requiring Verified Email to Speak[]

Recommendation for new broadcasters & event channels: On

Twitch can prevent users from posting in your chat that do not have a verified email address. This is essential to reduce spam and harassment and is strongly recommended.

This can be enabled from the Channel & Videos settings page under Chat Options. More information can be found in this help article.

Chat Rules[]

Recommendation for new broadcasters & event channels: A greeting and some basic rules!

You can create a custom set of rules for the channel to educate new viewers on what behavior is expected in your chat. First-time chatters will have to agree to the chat rules before they can post. A recommended rules post is included in the example below.

Settings for Chat Rules can be found on the Channel & Videos settings page under Chat Options. You can read more about Chat Rules in this blog post.

Chat Delay[]

Recommendation for new broadcasters & event channels: 2 Seconds

A short delay should be added to chat messages appearing in your channel, giving chat moderators and bots a chance to remove them before viewers can see the message. The recommended setting is 2 seconds, as this allows moderation without a noticeable impact on the viewer experience.

This setting can be enabled on the Channel & Video settings page under Chat Options. More information can be found in this blog post.

Banned Chatters[]

This is a list of the users that have been permanently banned from chatting in your channel. Hovering over a permanently banned user’s username will display who banned the user and when. To unban someone, as a channel owner or as a moderator, go to your chat and type:

/unban <username>

Chat Moderation Commands[]

Additional chat settings can be set and managed in real-time via chat commands. This includes setting chat to follower or subscriber only mode, emote only mode, slow mode, and much more. Some moderation actions, such as /clear, are only available through chat commands.

For a full list of chat moderator commands and how to use them, click here.

Managing Channel Mods[]

Recommendation for new broadcasters & event channels: Add a few channel moderators right away! It’s always a good idea to have a moderator in chat when you’re broadcasting.

Even with all of the tools above, there is still a need for a human to moderate your channel. It is impossible for a bot or an automated system to catch everything or to be 100% accurate. However, selecting the wrong channel mods can be just as detrimental to a viewer’s chat experience as not having any at all. It’s good to get familiar with the basic chat commands list.

• Pick someone reliable. When you make someone a moderator of your channel, you are showing your community that you trust this person.
• Communication is key. As a channel owner you will want to expect a certain behaviour in your chat. You and your mods should be on the same page about what type of environment you are wanting to achieve within your community and have mods who are open to evolving their skills to your needs. With the Twitch Desktop App you can have a dedicated room in your own Twitch server to coordinate with your mod team.
• Moderation bots. AutoMod and live human mods can do great work, but to have a fully dynamic chat experience, there are Moderation bots that can fill in the extra gaps. It is ideal if one or more of your moderators can operate one of these bots to keep it calibrated for your specific needs. It can catch words, symbols, caps, message length, etc. These can be necessary while dealing with a very fast chat when human moderators would have a difficult time keeping up, or to discourage malicious raids.

To mod a user and add them as a moderator, go to the channel’s page and use the command:

 /mod <username>

You can use /mods to see a full list of the modded users in the channel and check the viewer list to see what mods are currently in the chat. You can read more about building a moderation team here.

Privacy Settings[]

Prevent YouTube Exporting[]

Recommendation for new broadcasters & event channels: On

By default, any Twitch user can export your VODs to YouTube. If you want to restrict this activity, you can toggle Prevent youtube exporting in the Security & Privacy tab, under Privacy.

Block Messages/Whispers from Strangers[]

Recommendation for new broadcasters & event channels: On

Checking either of these two settings will let you block incoming messages and whispers from users you don’t follow. This setting can be found in the Security & Privacy tab of the settings page, under Privacy. We strongly recommend this is turned on when running large events.

Moderation is key to successfully managing your Twitch community and maintaining compliance with Twitch Community Guidelines. It’s also a critical element to preserving a safe chat experience during busy events. The various tools and options we provide to help you efficiently and effectively moderate your channel, are explained below, including features such as AutoMod, restricting hyperlinks, and chat rules. This guide represents Best Practices for channel moderation on Twitch.

Index (click to jump):

• AutoMod
• Other Important Chat Moderation Settings
• Block Hyperlinks
• Requiring Verified Email to Speak
• Chat Rules
• Chat Delay
• Banned Chatters
• Chat Moderation Commands
• Managing Channel Mods
• Privacy Settings

AutoMod[]

Recommendation for new broadcasters & event channels: Level 2

AutoMod is an automated method of catching potentially risky messages in chat so they can be reviewed by a channel moderator before appearing to others. When a user sends a message that AutoMod flags as potentially inappropriate, the message is held pending approval or denial by your moderators. These settings also apply to feed comments and comments on VODs. Learn more about AutoMod in this help article.

AutoMod can be set to one of five levels. These settings can only be changed by the broadcaster. The level selected should reflect the intended audience of the event.

To set AutoMod, go to the Settings page, accessed by clicking the dropdown arrow next to the channel name on the top bar. Then click over to Channel & Videos and scroll down to Chat Options.

• Level 0: Removes Globally Banned Words (unless opted out of as described below)
• Level 1: Only remove hate speech.
• Level 2 (Recommended): Also remove sexually explicit language and abusive language.
• Level 3: Remove even more hate speech and sex words.
• Level 4: All of the above, plus profanity and mild trash talk.

You can manually add phrases to the channel’s Blocked Terms and Permitted Terms list. Messages containing a Blocked Term will be stopped by AutoMod, while Permitted Terms will always be allowed through AutoMod. The Permitted Terms list can be useful if there are specific phrases that are repeatedly caught by AutoMod as inappropriate when they are not, such as less-common names. Leave the “Opt out of commonly blocked terms” box unchecked to ensure you are protected by Twitch’s Globally Banned Words list. It will allow you to choose if you want these words to be let through or if indeed you want them to remain blocked on your channel. You can learn more about Blocked and Permitted Terms in the blog post.

Other Important Chat Moderation Settings[]

Block Hyperlinks[]

Recommendation for new broadcasters & event channels: On

Check this setting to ensure links are blocked in your channel. Only the channel owner, channel moderators, Twitch staff and admins can post links with this setting enabled. For finer control over links, the use of a chatbot, such as Ohbot, is recommended.

Requiring Verified Email to Speak[]

Recommendation for new broadcasters & event channels: On

Twitch can prevent users from posting in your chat that do not have a verified email address. This is essential to reduce spam and harassment and is strongly recommended.

This can be enabled from the Channel & Videos settings page under Chat Options. More information can be found in this help article.

Chat Rules[]

Recommendation for new broadcasters & event channels: A greeting and some basic rules!

You can create a custom set of rules for the channel to educate new viewers on what behavior is expected in your chat. First-time chatters will have to agree to the chat rules before they can post. A recommended rules post is included in the example below.

Settings for Chat Rules can be found on the Channel & Videos settings page under Chat Options. You can read more about Chat Rules in this blog post.

Chat Delay[]

Recommendation for new broadcasters & event channels: 2 Seconds

A short delay should be added to chat messages appearing in your channel, giving chat moderators and bots a chance to remove them before viewers can see the message. The recommended setting is 2 seconds, as this allows moderation without a noticeable impact on the viewer experience.

This setting can be enabled on the Channel & Video settings page under Chat Options. More information can be found in this blog post.

Banned Chatters[]

This is a list of the users that have been permanently banned from chatting in your channel. Hovering over a permanently banned user’s username will display who banned the user and when. To unban someone, as a channel owner or as a moderator, go to your chat and type:

/unban <username>

Chat Moderation Commands[]

Additional chat settings can be set and managed in real-time via chat commands. This includes setting chat to follower or subscriber only mode, emote only mode, slow mode, and much more. Some moderation actions, such as /clear, are only available through chat commands.

For a full list of chat moderator commands and how to use them, click here.

Managing Channel Mods[]

Recommendation for new broadcasters & event channels: Add a few channel moderators right away! It’s always a good idea to have a moderator in chat when you’re broadcasting.

Even with all of the tools above, there is still a need for a human to moderate your channel. It is impossible for a bot or an automated system to catch everything or to be 100% accurate. However, selecting the wrong channel mods can be just as detrimental to a viewer’s chat experience as not having any at all. It’s good to get familiar with the basic chat commands list.

• Pick someone reliable. When you make someone a moderator of your channel, you are showing your community that you trust this person.
• Communication is key. As a channel owner you will want to expect a certain behaviour in your chat. You and your mods should be on the same page about what type of environment you are wanting to achieve within your community and have mods who are open to evolving their skills to your needs. With the Twitch Desktop App you can have a dedicated room in your own Twitch server to coordinate with your mod team.
• Moderation bots. AutoMod and live human mods can do great work, but to have a fully dynamic chat experience, there are Moderation bots that can fill in the extra gaps. It is ideal if one or more of your moderators can operate one of these bots to keep it calibrated for your specific needs. It can catch words, symbols, caps, message length, etc. These can be necessary while dealing with a very fast chat when human moderators would have a difficult time keeping up, or to discourage malicious raids.

To mod a user and add them as a moderator, go to the channel’s page and use the command:

 /mod <username>

You can use /mods to see a full list of the modded users in the channel and check the viewer list to see what mods are currently in the chat. You can read more about building a moderation team here.

Privacy Settings[]

Prevent YouTube Exporting[]

Recommendation for new broadcasters & event channels: On

By default, any Twitch user can export your VODs to YouTube. If you want to restrict this activity, you can toggle Prevent youtube exporting in the Security & Privacy tab, under Privacy.

Block Messages/Whispers from Strangers[]

Recommendation for new broadcasters & event channels: On

Checking either of these two settings will let you block incoming messages and whispers from users you don’t follow. This setting can be found in the Security & Privacy tab of the settings page, under Privacy. We strongly recommend this is turned on when running large events.

Правила Твича — свод требований, созданных для пользователей сервиса и обязательных для выполнения. Блокировки, конфликты с администрацией и другими пользователями часто возникают из-за незнания этих норм. Ниже приведем главные положения, которые необходимо изучить еще до регистрации или перед первым размещением стрима.

Законы и блокировка

Правила Twitch — это порядок жизни платформы! Они гласят, что пользователи сервиса обязаны выполнять законы, действующие на межгосударственном, государственном или местном уровне. Размещение материалов или выполнение действий, являющихся незаконными или провоцирующими на нарушение, запрещены.

Особое внимание уделяется вопросам блокировки. Если пользователь попал под бан администрации, он не должен обходить ограничения. Такие попытки могут иметь жесткие последствия в виде запрета на создание учетных записей, увеличение сроков ограничения или полное удаление аккаунта.

Агрессия и насилия и угрозы

Правила Твича для стримеров содержат отдельный пункт, касающийся агрессивного поведения, насилия или угроз. Выделим главные положения:

1. Стримеру запрещено предпринимать любые действия, которые несут опасность для себя. Это касается угрозы самоубийства, нанесения умышленных повреждений, злоупотребление спиртным и т. д. В правилах Твича нет исключений, касающихся трюков, развлечений или шуток, из-за которых человек может нанести себе травму или увечье.
2. Аккаунты, где имеются признаки насилия или угроз другим участникам сообщества, сразу блокируются. Это касается взлома компьютера, нанесения физического вреда, применение оружия и прочее.

Любая связь профиля с агрессией, угрозами или насилием недопустима.

Агрессия, разжигание ненависти, жестокость

Правила Twitch запрещают слова или действия, направленные на разжигание ненависти, проявление агрессии или насилия по признакам расы, нации, религии, половой принадлежности, состоянию здоровья, возрасту или иным параметрам. Это относится и к контенту на Твич. Если владелец учетной записи нарушает эти правила, к нему применяются разные меры, в том числе приостановка доступа к аккаунту.

К категории агрессивного относится любые действия или контент, в которых имеются следующие элементы:

• запугивание;
• унижение;
• оскорбление;
• создание враждебной среды;
• преследование и т. д.

Также запрещены материалы, в которых главную роль играет демонстрация насилия или жестокости.

Указанные правила чата в Твич обязательны к выполнению, а отклонения от них чреваты ограничением доступа и даже полным удалением аккаунта.

Нарушение требований конфиденциальности

Каждый человек имеет право на сохранение тайны личной жизни. Это означает, что правила Твича запрещают разглашать конфиденциальную информацию о другом человеке, его личной жизни и адресе без согласования с ним. В категорию конфиденциальных также входят следующие сведения:

• настоящее имя и местонахождение;
• разглашение информации из профиля;
• трансляция из непубличного места без разрешения и т. д.

Иными словами, правила Твича защищают конфиденциальность пользователей, а администрация быстро реагирует на нарушение этого правила.

Обман, спам или мошенничество

На сайте запрещены действия или материалы с неправдивой информацией о личности. Попытки обмануть администрацию и выдать себя за другого человека наказываются. Правила Твича в 2020 году также включают запрет на следующие элементы:

• несогласованные рекламные объявления;
• спам в сообщениях;
• мошенничество и фишинг;
• распространение заведомо ложной информации;
• подделка данных, в том числе в вопросе количества подписчиков;
• перепродажа услуг и сервисов Твич;
• взлом или совершение попыток таких действий для страниц или служб сайта.

Во всех рассмотренных выше случаях администрация принимает адекватные меры, соизмеримые со степенью нарушения.

Элементы порнографии, нагота или данные сексуального характера

Рассматривая вопрос, что нельзя на Твиче, особняком стоят вопросы наготы, материалы сексуального и порнографического характера. Многие стримеры попадали под бан только из-за того, что во время трансляции другие пользователи видели клип с элементами секса или обнаженного тела.

Особое внимание уделяется материалам, касающимся сексуальной эксплуатации или насилия. Кроме непосредственно Твич цензуры, данные о нарушителе могут быть переданы в полицию. Информация сексуального характера допустима только в образовательных целях и только для лицензионной продукции.

Интеллектуальная собственность

По правилам Твича во время трансляций разрешено размещать только тот контент, права на который принадлежат автору или у него имеется соответствующее разрешение. В ином случае действия пользователя являются нарушением интеллектуальной собственности. Это касается ситуаций, когда пользователь размещает частично чужую информацию, нарушающую авторские права.

После прочтения информации про правила, рекомендуем узнать о том, какие расширения существуют по ссылке.

В случае отклонения от этого правила администрация Твича вправе удалить материал по требованию настоящего владельца, а в случае многократных нарушений блокировать учетную запись пользователя.

На сайте запрещается:

• добавление материалов других пользователей Твича;
• размещение информации с других сервисов;
• трансляция игр с применением пиратских копий;
• организация стрима фильмов, спортивных событий или сериалов;
• трансляция музыки при отсутствии на это соответствующих прав.

Вопросы, касающиеся авторского права, регулируются очень жестко, а нарушители наказываются в разной степени, плоть до бана.

Прочие правила Твича

При рассмотрении требований администрации можно выделить еще ряд моментов:

1. Материалы, представленные на сайте, должны быть с описанием, относиться к определенной категории и иметь теги. Применение неправильных названий, заведомо ложных тегов и других данных, несоответствующих контенту, исключено.
2. Запрещается мошенничество в играх, применение программ-роботов и фальсификация информации.
3. Мат на Твиче должен быть умеренным. При злоупотреблении матерными тирадами пользователь может быть временно заблокирован с предупреждением от администрации.
4. Нельзя транслировать игры, которые еще официально не выпущены, или разглашать условия или дату из появления на рынке.

Итоги

Правила Твича не так сложны, как может показаться новичкам. Администрация требует от участников соблюдения базовых правил, работающих и на других сервисах — сохранение конфиденциальности, защита авторских прав, запрет порнографии и сексуального контента, нетерпимость к угрозам, насилию и другим запрещенным вещам. В остальном у стримера полная свобода действий.

Unfortunately, some people may use hate speech, troll others in chat, or go on rants describing violent actions. For that reason, it is important that you set chat rules and find chat moderators.

As a streamer, it’s your job to ensure your Twitch community grows in the direction you want. Don’t allow your viewers to push it in another way, be cruel to each other, or cause issues. Instead, create your guidelines for your Twitch channel.

Think of your chat as a dinner party you’re hosting at your home. Who will be there? How would you want your guests to react to each other? Do you want to be family-friendly? If so, you may need to ban foul language from your chat. This simple exercise will help you determine the rules for your channel. 

This post will give you a Twitch chat rules template as well as cover what you should consider when you decide to set chat rules for your channel.

Best Twitch Chat Rules

One of the best ways to come up with the best chat rules for Twitch is to look at other channels that are doing well. If there are communities that you enjoy, scroll down to the streamer’s about section and find their rules (it will generally be in one of their panels).

Even Twitch’s own channel has rules which include the following:

1. Follow the Twitch Community Guidelines to the letter.
2. Be Kind!
3. Respect other humans.
4. Include everyone.
5. Listen to the moderation team.

If you click on their panel, you will be redirected to the community guidelines page to read the full extent of what they ask of their viewers (on more than just their own channel).

You can also look at other Twitch channels for inspiration. Many other streamers use variations of the following:

1. No discrimination (sexism, racism, homophobia, etc.).
2. English (or the primary language of the streamer) only.
3. No cussing or slurs (you can also filter out some words with your chatbot).
4. No game spoilers.
5. Backseat gaming is prohibited (people telling you what to do).
6. No self-promotion.
7. Support each other and treat others with kindness.
8. Don’t type in all caps.
9. No arguments or drama in your channel or Discord.
10. Avoid religious or political discussion.
11. No spamming (repeating the same message over and over).
12. Don’t post links in the chat.
13. No Rickrolling the streamer.

Write chat rules that are in line with your brand. You can reword these to your liking and add other relevant rules that will help you attract the audience you want.

You should also explain the disciplinary action for breaking the chat rules, whether it be to be temporarily muted or permanently banned from your Twitch stream.

How to Add Twitch Chat Rules

In addition to pre-banning words, you can add the rules to the chat to be seen by a viewer the first time they try to type in chat. Only the channel owner will be able to complete the following steps:

1. Step 1

   

   Go to Twitch’s Creator Dashboard.

2. Step 2

   

   Under Settings, open the Moderation tab.

3. Step 3

   

   Scroll down to Channel Privileges, then look for Chat Rules section. Add your channel’s personalized chat rules.

   

   Note: We recommend turning the email verification setting on to prevent malicious users from quickly creating new accounts to troll you or your viewers.

   

4. Step 4

   Enter your chat rules (or a shortened version if you have several mentioned on your profile) into the provided space. They will pop up the first time a user tries to type to your community as a reminder of what you expect from them.

Twitch Chat Rules Examples

Your Twitch chat rules can be whatever you want, but here are a few things you should consider:

1. No Slurs or Demeaning Remarks

   Ask your viewers to treat each other with kindness and have respect for each other, regardless of who they are and what they believe. Ban hate-based speech from your channel.

   To make things a bit easier, ban certain words on your channel (and close spellings of the words). Setting this up ahead of time will automatically weed out inappropriate statements. We recommend banning the most common discriminatory slurs in your area.

   

   Some people will use slurs and hurtful language regardless of your rules. Banning them ahead of time will save you and your moderators the headache of deleting messages in your chat.

   Several lists on the internet detail discriminatory words. We have collected a few of them to help you make sure to block what you want to be blocked:

   • Ethnic slurs
   • Sexual slurs
   • Religious slurs
   • Disability slurs
   • Ageist slurs

   Note: On Twitch, some members have used the TriHard emote as a racial slur. There is some argument on whether or not the emote should be removed.

   While many streamers love it because of how happy and excited the emote looks, you can block it in your channel if you feel uncomfortable with it.

2. Allowing Argumentative/Political Speech on Twitch Chat

   We recommend that you ban people from talking about hot topics such as politics or religion (unless it is a part of your content). These arguments can become heated and cause drama before people revert to name-calling. 

   Try to settle any arguments that arise in your chat as quickly as possible or ask the offending members to settle their differences in DMs. People will have disagreements occasionally, but it is essential for the rest of your community that it does not spoil everyone’s day.

   

   Make sure that your chat knows that you stand with your moderators and that they shouldn’t argue with them. Your mods should be people that you trust and respect. They are helping you build your channel by doing a somewhat tricky job. Try to make things a little easier on them. 

   While it is rare, people can make threats or behave in a way that makes other users uncomfortable. Make sure to take threats seriously and to protect your other viewers’ privacy in these situations. 

3. What to Ban on Your Twitch Chat

   While you are banning words, consider banning hyperlinks to prevent people from spamming your chat with them. If you are still starting out and want to see what your viewers send you, then wait to ban these until a time when it is difficult to keep up with the chatter. 

   Also, ban the command /me which changes the color of the text. Some malicious users will spam your chat, pretending they have given you donations. It can be annoying and disappointing for new streamers who are trying to make ends meet. 

4. Twitch Rules Relating to Your Content

   If you a playing a game with a storyline, make sure to add a rule about giving spoilers. Even if you’ve played the game before, not all of your followers have, and spoilers may ruin the experience for them.

   Tell them not to spoil anything related to pop culture. While most people can take these in stride, spoilers can ruin some people’s day, primarily if they have invested time into the story.

   Viewers will also often give game feedback. If you don’t want any “backseat gaming,” add it as a rule. Let them know that if you want their help, you will ask for it. This way, you can avoid reading unsolicited advice.

5. Other Miscellaneous Rules for Your Twitch Chat

   As the channel owner, here are a few different rules you may want to consider when you look for other rules to add to the chat rules template:

   • No spamming comments or words repeatedly
   • Don’t type in all caps
   • Use a specific language (i.e., English, Spanish) when communicating
   • Don’t self-promote your channel, website, or other personal things without permission
   

Add Similar Rules to Your Discord Server

If you have a Discord server for your community (and you should!), make sure to transfer these rules over to it. As pictures can also be posted on Discord, make sure to clarify what images are allowed. Banning nudity, vulgar/gang symbols, and other offensive graphics is generally a good idea.

Always Follow the Twitch Rules You Set For Viewers

Make your Twitch chat rules simple and easy to understand. Don’t go overboard and make too many rules. The majority of your loyal followers will have common sense.

Lead by example and follow your own rules. If they see you breaking them, they will feel comfortable breaking them as well. 

Follower or Subscriber-Only Chat?

Use the “followers/subscriber chat only” settings sparingly. If you are a new channel, this can be a deterrent for new viewers who might otherwise stay on your channel.

Don’t try to “force” people to follow you. Use this only at times when you are dealing with trolls, then put your settings back to normal a few minutes later.

How to Enforce Your Twitch Chat Rules

Chat rules mean nothing if they aren’t enforced. Make sure your viewers obey the rules by moderating the chat yourself, setting up a chatbot, and finding good Twitch mods. 

When you’re first starting, you can generally moderate the chat yourself. Keep an eye on it, and if someone breaks the rules, take appropriate action toward them, either with a reminder, a time-out, or a channel ban. Since you will only have a few viewers, it is easy enough to keep an eye on it.

We also recommend that you add a chatbot right away. It moderates your stream, and you can also program it to respond to chat commands. A Twitch chatbot can save you a lot of time, and it will help direct your viewers.

Your chat will become more active as your steam grows. Add moderators to your team as needed. Make sure that they are trustworthy and dependable and that they understand the rules and culture of your channel.

Conclusion

Your rules don’t have to be complicated. Do your best to create a community that all your followers will enjoy and feel comfortable visiting.

Modify them as needed, and consider explaining the consequences of failure to follow them. Be consistent in how you handle rule-breaking and don’t make exceptions.

Exceptions will only exasperate future behavior.

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