Как написать разрабам роблокс

1. 

   1

   Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week. It uses an automated menu system and will require you to leave a voice message with your account information before they call you back.^[1]
   

   • The customer support number is toll-free.

   Tip: The Roblox customer support number is useful if you have a very specific question, but you won’t be able to speak to someone directly until they call you back, which may take some time.

2. 

   2

   Press 1 if you’re under 18 years of age and need help. If you’re under 18, Roblox customer support will not speak to you over the phone, but they will provide you with information regarding where you can find help online, including instructions on how to get to their customer support page.

   • If you’re under 18, enlist an adult to help you call. That way they can talk to someone for you!

   Advertisement

3. 

   3

   Press 2 if you’re a parent or player older than 18 years of age. Follow the automated menu prompts based on your issue, question, or concern. You can get information about your Roblox account, billing, or software from the automated menu before it gives you the option to leave a voicemail.

4. 

   4

   Press 0 after pressing 2 to leave a message and get a call back. Roblox will call you back after you leave a detailed message about your question or concern. You’ll be asked to provide your name, your Roblox account name, and your billing information before you explain what you need help with.

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1. 

   1

   Send your question to info@Roblox.com. While Roblox promotes their online customer support fillable form, they do have a dedicated email address for general questions. It may take slightly longer for them to respond though.^[2]
   

   Tip: If you want to appeal a ban or warning, you should email appeals@roblox.com instead.^[3]
   

2. 

   2

   Draft a detailed explanation of what you need help with. Include your name, account information, and any relevant billing information in your message. Try to be as detailed as possible about what you need help with.

3. 

   3

   Wait for a response or additional explanation. Roblox doesn’t offer live support, so you may need to wait some time for a response. Be patient, and be prepared to answer any questions about additional information that customer support may need to assist you.

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1. 

   1

   Visit the Roblox support page to use the fillable form. This webpage contains the fillable form that you can use to ask Roblox for help with a specific issue. It is Roblox’s primary method for responding to customer complaints and concerns.^[4]
   

   • You can visit the Roblox support page at https://www.roblox.com/support.

   Tip: Customer service can only help you with billing concerns and account issues. If you need information about development or building in-game, visit the Roblox Developer Hub at developer.Roblox.com.^[5]
   

2. 

   2

   Fill in your contact information at the top. You’ll need to enter your name, email address, and Roblox username. If you are younger than 13, you’ll have to use your parent’s email address. Confirm your email address by entering it twice and check the spelling to confirm that it’s correct.

   • You don’t need to enter your last name in the name section. Your first name is fine.

3. 

   3

   Select the platform you use and the category of your question. Because the game is slightly different depending on the platform that you play it on, you’ll need to select whether you play the game on a console, PC, or tablet. Beneath that, you’ll select the category of your issue or question.^[6]
   

   Tip: If you want to report someone for cheating, select “exploit report” as your category.

4. 

   4

   Describe your issue or concern at the bottom of the page. Be as detailed as possible. Include relevant details like how an issue has occurred or what the details of an error message are. Make a note about when the issue has occurred as well, just in case they need to refer to the game logs from your playing sessions.^[7]
   

   • Roblox customer support will respond to you via email. Check the inbox of the email address that you provided in a few hours for a reply.

Advertisement

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Thanks for submitting a tip for review!

1. 

   1

   Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week. It uses an automated menu system and will require you to leave a voice message with your account information before they call you back.^[1]
   

   • The customer support number is toll-free.

   Tip: The Roblox customer support number is useful if you have a very specific question, but you won’t be able to speak to someone directly until they call you back, which may take some time.

2. 

   2

   Press 1 if you’re under 18 years of age and need help. If you’re under 18, Roblox customer support will not speak to you over the phone, but they will provide you with information regarding where you can find help online, including instructions on how to get to their customer support page.

   • If you’re under 18, enlist an adult to help you call. That way they can talk to someone for you!

   Advertisement

3. 

   3

   Press 2 if you’re a parent or player older than 18 years of age. Follow the automated menu prompts based on your issue, question, or concern. You can get information about your Roblox account, billing, or software from the automated menu before it gives you the option to leave a voicemail.

4. 

   4

   Press 0 after pressing 2 to leave a message and get a call back. Roblox will call you back after you leave a detailed message about your question or concern. You’ll be asked to provide your name, your Roblox account name, and your billing information before you explain what you need help with.

Advertisement

1. 

   1

   Send your question to info@Roblox.com. While Roblox promotes their online customer support fillable form, they do have a dedicated email address for general questions. It may take slightly longer for them to respond though.^[2]
   

   Tip: If you want to appeal a ban or warning, you should email appeals@roblox.com instead.^[3]
   

2. 

   2

   Draft a detailed explanation of what you need help with. Include your name, account information, and any relevant billing information in your message. Try to be as detailed as possible about what you need help with.

3. 

   3

   Wait for a response or additional explanation. Roblox doesn’t offer live support, so you may need to wait some time for a response. Be patient, and be prepared to answer any questions about additional information that customer support may need to assist you.

Advertisement

1. 

   1

   Visit the Roblox support page to use the fillable form. This webpage contains the fillable form that you can use to ask Roblox for help with a specific issue. It is Roblox’s primary method for responding to customer complaints and concerns.^[4]
   

   • You can visit the Roblox support page at https://www.roblox.com/support.

   Tip: Customer service can only help you with billing concerns and account issues. If you need information about development or building in-game, visit the Roblox Developer Hub at developer.Roblox.com.^[5]
   

2. 

   2

   Fill in your contact information at the top. You’ll need to enter your name, email address, and Roblox username. If you are younger than 13, you’ll have to use your parent’s email address. Confirm your email address by entering it twice and check the spelling to confirm that it’s correct.

   • You don’t need to enter your last name in the name section. Your first name is fine.

3. 

   3

   Select the platform you use and the category of your question. Because the game is slightly different depending on the platform that you play it on, you’ll need to select whether you play the game on a console, PC, or tablet. Beneath that, you’ll select the category of your issue or question.^[6]
   

   Tip: If you want to report someone for cheating, select “exploit report” as your category.

4. 

   4

   Describe your issue or concern at the bottom of the page. Be as detailed as possible. Include relevant details like how an issue has occurred or what the details of an error message are. Make a note about when the issue has occurred as well, just in case they need to refer to the game logs from your playing sessions.^[7]
   

   • Roblox customer support will respond to you via email. Check the inbox of the email address that you provided in a few hours for a reply.

Advertisement

Advertisement

Thanks for submitting a tip for review!

Roblox – это многопользовательская игровая онлайн-платформа, где игроки могут играть в готовые игры (созданные другими пользователями), а также создавать свои собственные игры. Платформа содержит множество игр и виртуальных миров в самых разнообразных жанрах: традиционные гонки, симуляторы, ролевые игры, стратегии и т. д. У Roblox уже более 164 миллионов активных пользователей в месяц (основная аудитория – дети в возрасте до 16 лет). В этой статье мы покажем, как с ними связаться в случае проблем, связанных с платформой.

Roblox очень серьезно относится к обеспечению качественного игрового процесса для всех пользователей и заботится о своей целевой аудитории. На платформе есть эксклюзивный раздел для модерации родителями. Таким образом, юные геймеры могут безопасно играть и создавать видеоигры. Также Roblox имеет высококвалифицированную техническую поддержку, готовую решить любые вопросы.

Наиболее частые проблемы и вопросы

У Roblox есть специальный раздел на веб-сайте, где можно найти наиболее частые вопросы и ответы на них.

Среди них:

• Вопросы, связанные с учетными записями пользователей.
• Проблемы с выставлением счетов и платежами.
• Руководство для родителей по использованию, безопасности и модерации.
• Вопросы по поводу строительства.
• Социальные сети и товары.
• Проблемы, связанные с устройствами и технологиями.

Нажатие на каждый раздел перенаправляет к списку самых распространенных проблем/вопросов, связанных с выбранным разделом. Например, для раздела Учетная запись Roblox:

Связаться с технической службой напрямую

Если Вы не найдете нужное решение в разделе справки Roblox, у Вас есть возможность заполнить форму, которая будет рассмотрена службой технической поддержки и поддержки клиентов. Затем они свяжутся с Вами и предложат решение. Вы можете получить доступ к контактной форме здесь.

Заполните все поля и опишите Вашу проблему, добавьте наиболее важные детали. Описывайте все максимально понятным и конкретным образом, чтобы гарантировать наилучший сервис. Мы рекомендуем обязательно указывать свое имя пользователя. Когда все будет готово, просто нажмите Отправить.

Центр разработчика

В качестве дополнительной помощи, в Центре разработчика Roblox Вы можете найти полезные статьи, руководства, связанные с функциями сайта, конструкцией, игровым процессом, сценариями, подключением к другим программистам, руководствами по началу работы и многое другое!